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To better track all tickets and their replies from different users, we kindly request that you register an account using the email address you have been using to submit tickets or follow up on tickets.

Quick Help


Please thoroughly complete the Request Form. Required fields are marked with a *.

For the contact phone number, you may enter a DSN, a commercial, or a cell phone number.

Please select the most applicable action from the drop-down menu in the Subject line. If you have multiple requests, regarding different actions, please submit separate Request Forms for each.

When filling in your request in the Comment box, please provide as much detail as possible so that we can provide a comprehensive answer.

Include Multiple POCs


Please be sure to include additional POCs on all requests. This may be other team members, your supervisor, an org box, etc.
Note: this is required for requests from FSS, and recommended for external requests.

Multiple POCs allows us to communicate and complete projects in a more timely manner, in the event someone is out or unable to access their email.

Check Junk Mail For Confirmation E-Mail


An email confirmation of your request should be received immediately upon submission.
If you do not receive one, please check your spam/junk folder.

Submit a Request Ticket

Required fields are marked with
Type of Request:
Select the hiring exemption action that best describes this request. Choose the closest option; details can be explained in the justification section.
Enter the official duty title for the position, as shown on the position description or manpower record. Example: Human Resources Specialist.
Enter the full pay plan, occupational series, and grade. Example: GS-0201-11, WG-8852-10, or NF-0301-03.
Enter the Manpower Position Control Number associated with the position. Verify the MPCN before submitting.
Area of Consideration for Job Vacancy:
Select who may be considered for the vacancy, such as internal candidates, current federal employees, military spouses, veterans, DHA, or public applicants.
Enter the applicable Direct Hire Authority or hiring authority, if used. If not applicable, enter “N/A.”
Enter the Request for Personnel Action number, if one has already been created. If not yet created, enter “N/A” or “Pending.”
Enter the employee’s name only when the request concerns a specific employee, such as reassignment, promotion, conversion, extension, or correction. Otherwise, leave blank or enter “N/A.”
Will this add to the total number of employees in the command?
Explain the mission need requiring this exemption. Include operational impact, mission risk, workload, timelines, readiness concerns, or consequences if the action is not approved.
Provide a clear business justification for the requested hiring action. Include why normal hiring procedures are insufficient, what alternatives were considered, and why this request is appropriate.
Do not submit SSNs, dates of birth, personal phone numbers, home addresses, medical information, disciplinary records, performance records, or other sensitive personal data unless specifically requested by CPO/HRO through an approved secure process.
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