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To better track all tickets and their replies from different users, we kindly request that you register an account using the email address you have been using to submit tickets or follow up on tickets.

Quick Help


Please thoroughly complete the Request Form. Required fields are marked with a *.

For the contact phone number, you may enter a DSN, a commercial, or a cell phone number.

Please select the most applicable action from the drop-down menu in the Subject line. If you have multiple requests, regarding different actions, please submit separate Request Forms for each.

When filling in your request in the Comment box, please provide as much detail as possible so that we can provide a comprehensive answer.

Include Multiple POCs


Please be sure to include additional POCs on all requests. This may be other team members, your supervisor, an org box, etc.
Note: this is required for requests from FSS, and recommended for external requests.

Multiple POCs allows us to communicate and complete projects in a more timely manner, in the event someone is out or unable to access their email.

Check Junk Mail For Confirmation E-Mail


An email confirmation of your request should be received immediately upon submission.
If you do not receive one, please check your spam/junk folder.

Paid Parental Leave

Please read the attached Paid Parental Leave (PPL) Fact Sheet carefully.  Attachments 1-4 contain additional information and the documents required for requesting and using PPL.

PROCEDURES TO USE PAID PARENTAL LEAVE

• Employees must, with few and very specific exceptions, invoke their entitlement to PPL under the FMLA in advance of the qualifying event. Paid parental leave is provided via substitution for unpaid leave under the FMLA.

• Employee must complete the Paid Parental Leave Request Form (see attached form) and submit it to the supervisor. If requested by the supervisor, the employee must provide supporting documentation.

• An exception to the requirement to request PPL prior to the qualifying event may be made if the employee is physically or mentally incapacitated at the time of the qualifying event. In that situation, the request should be made as soon as the employee is able, but no later than five days after returning to work. A designated representative of the employee may also make the request when the employee is incapacitated.

• Employee must sign the Agreement for Work Obligation (see attached form) and submit it to the supervisor. This form must be submitted prior to using PPL. The form may be submitted electronically.

• Supervisor will determine approval of the Paid Parental Leave Request. If the supervisor requests and/or is awaiting submission of supporting documentation, PPL should be provisionally approved pending submission of the requested documentation.

Please read the attached fact sheet to understand your responsibilities in the process, paying particular attention to the Q&A.  Coordinate with your supervisor and let us know if you have any questions or concerns.

 

Article details

Article ID:
18
Date added:
September 10th, 2026, 10:33 pm
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